The Spring 2020 CXM Best Practices Symposium will feature the CX of M Industry's Best Practices Awards Winners who have been recognized for their best practices, innovative techniques, and exceptional results in the field of customer experience management. This is an opportunity to learn, share and grow from leading CX professionals who will discuss topics covering understanding the customer, experience design, employee engagement, and customer feedback & continuous improvement.
The CX of M Blogosphere
Blogosphere (noun): "Made up of all blogs and their interconnections." CX of M is launching its blogosphere across three different platforms, CX of M BLOG, RADIO, and TV, to create a dynamic community where CX knowledge, expertise, and ideas can be shared.
CX of M Radio is a podcast network that truly allows the listener to hear the Voice of Customer Experience Management. With fresh episodes published every week, each show in the CX of M Radio network has been created by a unique and exceptional thought leader who examines the world of customer and user experience from a different perspective.
We are excited to announce that the CX of M Blog is finally here! The CX of M blog is a hub created to share customer experience ideas, experiences, and expertise by leading CX leaders.
BLOG EXAMPLES:
Sam Herzing & Greg Heist
Gongos, Inc.
Dave Fish
CuriosityCX
Nick Glimsdahl
VDS
Do you want to become a CX of M Blogosphere Contributor?
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All Things Considered CX with Bob Azman
All things considered, CX, is a lively discussion about the challenges and opportunities facing organizations as they strive to improve their overall customer and employee experiences. Whether you are a well-seasoned executive or a new convert to the world of CX, our show addresses how to break through all the noise and focus on what matters in achieving better customer satisfaction, loyalty and retention. In listening to our show you can expect discussions on timely topics, with guests across a wide-spectrum of experience and industry knowledge coupled with provocative questions and actions you can utilize in your organization. Join us for All things considered, CX and expect the unexpected.
#AllThingsX with Dr. Tchicaya Ellis Robertson
Tchicaya Ellis Robertson, Ph.D., is a self-proclaimed quant geek with a focus on eXperience measurement. On #AllThingsX, Dr. T explores the study, practice, and measurement of eXperience with academics, practitioners, and insights professionals. Listeners can expect to learn best practices, hear exciting new insights, and/or pick up a few new nuggets about eXperience that they can get really excited about!
Press 1 for Nick
Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.
The World of UX with Darren Hood
The World of UX podcast is primed to present topics covering all things UX. We'll cover every UX-related method, discipline trends, career advancement and challenges, education recommendations, UX maturity levels and maturity level management, and much much more. If you'd like to stay informed about UX, The World of UX is for you!
People Talk with Angela Hall
Work is a big part of our lives. It not only influences what we earn but also how we feel about ourselves. People Talk is about getting ahead at work, becoming a leader, establishing your personal brand, and motivating yourself and those around you. This podcast is not only for CX professionals but for anyone who wants to know more about how to succeed in the workplace. On People Talk, you can expect lively discussions about topics like workplace politics, dealing with difficult employees and clients, creating an inclusive workplace, and jump starting your career.
CX Club Podcast with Ian Williams
The CX Club podcast looks at the good, the bad and the ugly of the CX world... This is what you can expect over the first 30 shows:
Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM
Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise
Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the successful delivery of CX transformation
The Tom and Bob Show
The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.