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The Spring 2020 CXM Best Practices Symposium will feature the CX of M Industry's Best Practices Awards Winners who have been recognized for their best practices, innovative techniques, and exceptional results in the field of customer experience management. This is an opportunity to learn, share and grow from leading CX professionals who will discuss topics covering understanding the customer, experience design, employee engagement, and customer feedback & continuous improvement. 

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The CX of M Blogosphere

Blogosphere (noun): "Made up of all blogs and their interconnections." CX of M is launching its blogosphere across three different platforms, CX of M BLOG, RADIO, and TV, to create a dynamic community where CX knowledge, expertise, and ideas can be shared. 

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The CX of M Youtube Channel will be created to allow for greater creativity and innovation. It will give the CX community more in-depth and informative content about customer experience. More information coming soon. Stay tuned!

CX of M Radio is a podcast network that truly allows the listener to hear the Voice of Customer Experience Management.  With fresh episodes published every week, each show in the CX of M Radio network has been created by a unique and exceptional thought leader who examines the world of customer and user experience from a different perspective. 

We are excited to announce that the CX of M Blog is finally here! The CX of M blog is a hub created to share customer experience ideas, experiences, and expertise by leading CX leaders.

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Sam Herzing & Greg Heist

Gongos, Inc. 

Dave Fish


Nick Glimsdahl


Do you want to become a CX of M Blogosphere Contributor?

Sign up by completing this brief form

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Stay Curious with Dave Fish

Dave Fish, Ph.D., founder and CEO of CuriosityCX, is an exceptional storyteller who turns everyday customer experiences into inquiries and explanations of the customer experience from a perspective that only someone with Dave's unique background can.

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The Tom and Bob Show

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

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Press 1 for Nick

Nick Glimsdahl is a Director of Contact Center Solutions at VDS. On this podcast, Nick interviews customer service and customer experience leaders to talk about their stories, best practices, and lessons they have learned along the way.


The World of UX with Darren Hood

The World of UX podcast is primed to present topics covering all things UX. We'll cover every UX-related method, discipline trends, career advancement and challenges, education recommendations, UX maturity levels and maturity level management, and much much more. If you'd like to stay informed about UX, The World of UX is for you!

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