The mission of CX of M is bold, exciting and fills an important need as customer experience management becomes the only viable way to differentiate and engage customers more deeply with a brand. Through the development of a highly engaged membership we will: 


“Create a dynamic and collaborative community of CX professionals intent on advancing the practice and application of CX by serving as a forum for ongoing learning through the sharing of best practices, thought leadership, professional development, and innovation.” 


Benefits of Membership: 

  • Build a network with customer experience professionals by attending our local networking events. We have two Unwind Wednesday networking events scheduled in February so you can start the year off making new connections. Find out more about upcoming events.

  • Improve your customer experience management skills by attending the CXM Best Practice Symposium (hosted by CXM@MSU) each Spring and Fall. Members receive a 15% discount on their individual ticket or when purchasing a table.

  • Donate your time by joining one of our CX of M committees and helping us grow and enrich our community of CX professionals.

  • Share your knowledge, time and resources by writing articles, blog posts, volunteering to be a speaker at a Best Practice Symposium or hosting a local networking event.


Now is the time to join – we’re developing and growing, and you can have a significant influence on our success! Best of all there is no membership fee. Applying takes less than a minute and will give you back so much more.


Join CX of M Now: Membership Application 


Have questions?  Contact us.