The Spring 2020 CXM Best Practices Symposium will feature the CX of M Industry's Best Practices Awards Winners who have been recognized for their best practices, innovative techniques, and exceptional results in the field of customer experience management. This is an opportunity to learn, share and grow from leading CX professionals who will discuss topics covering understanding the customer, experience design, employee engagement, and customer feedback & continuous improvement.
CUSTOMER EXPERIENCE PROFESSIONALS
MICHIGAN'S ASSOCIATION OF
To create a dynamic and collaborative community of CX professionals intent on advancing the practice and
application of CX by serving as a forum for ongoing learning through the sharing of best practices,
thought leadership, professional development, and innovation.